OUR STORE POLICIES

The right to return items can only be exercised if they are faulty or not as described. If clothing items are purchased and do not fit/unsuitable; they can be returned within 7 days of receipt and return postage will be at buyer's cost.

Please read all adverts carefully for the product specifications, which will include materials and sizing.

If you are ordering a customised item, sizing will be discussed prior to ordering. Please measure your existing tack prior to any purchase; refunds cannot be given for incorrect sizing on the customer part. 

If you have ordered a customised item, a photograph will be sent prior to posting, showing the size of the item; please allow for minor differences in products due to them being handmade and the process of braiding/plaiting.

Upon ordering, you will be advised whether the item is in stock or will be made specifically for you. If the item is to be made, you will be kept updated as to if material is in stock or needs to be ordered, when the item commences work, when the item is finished and when the item has been posted.

It is important to keep your regular tack in usable condition (clean, dry, undamaged) prior to any connectivity to a JingleCobs product.

It is not recommended that you tie your horse via any JingleCobs product, but use a suitable marketed products.

JingleCobs products should be used by capable and competent equestrian, who have experience around horses and their tack.

Items should be used for the purpose in which they were intended; JingleCobs takes no responsibility for any damage or injury caused by products being used incorrectly or unsafely, by any untrained individuals.